Terms of Service

These terms are an agreement between you and Shazzy Milktea Station, trading as Shazzy Milktea("we", "us"), of 19 Jasmin, Eldorado Subdivision, Banilad, Cebu City 6000, Philippines. They cover:

• the website at https://shazzymilktea.com, including the menu page;
• the customer loyalty app at https://portal.shazzymilktea.com and the loyalty program it runs;
• the staff portal used by our owner and staff.

By using any of these you accept these terms and our Privacy Policy. If you do not agree, please do not use them. You can still buy a drink at the counter without a loyalty card.

The website describes our shop, menu and promotions. Prices shown are walk-in prices on the day the page was loaded and may change without notice; prices on delivery apps are set separately. Photos and descriptions are for illustration. Menu items, add-ons and promos depend on what is in stock that day.

All text, logos, photos and designs on the website and in the apps belong to us or our licensors. You may share links to our pages, but you may not copy our branding or content for commercial use without written permission.

We do not take orders or payments on this website. Delivery orders are placed and paid for on FoodPanda, which is run by a separate company. Your order, payment, delivery, refunds and any data you enter there are governed by FoodPanda's own terms and privacy policy, not ours. Our responsibility is to prepare the order FoodPanda sends us. Loyalty stamps are earned on walk-in purchases only unless a promo says otherwise.

These rules apply to every stamp card created in the loyalty app or at the counter. They are the rules the app links to when you create a card.

Joining

• The program is free. You join by creating a card in the loyalty app or asking staff to create one for you at the counter.
• One card per person. Duplicate cards may be merged or closed at our discretion.
• You must be 18 or older, or have the consent of a parent or guardian, to hold a card.
• Your card is identified by a loyalty code (SH-XXXXXX) and a QR code. Treat them like a key: anyone who has your code can link a device to your card. We are not responsible for stamps used by someone you shared your code with.
• Give a name you are happy to see on your card. You do not need to give your full name.

Earning stamps

• You earn one stamp for each qualifying walk-in purchase. Staff add the stamp at the counter, or you can scan the QR code shown on the receipt or screen with the app within 15 minutes of the sale.
• Promo, bonus and referral stamps are awarded as described in the app at the time. Referral stamps are awarded to the referrer once the friend they referred earns their first stamp at the counter. A feedback thank-you bonus can be awarded at most once every seven days and only after a recent purchase.
• Stamps are recorded by our system and the system record is final. If you think a stamp is missing, tell staff on the same visit.

Rewards and vouchers

• Collect five stamps and your card shows a free drink reward. Redeem it at the counter; staff will confirm which drinks and sizes qualify.
• Vouchers, including birthday vouchers, are valid until the expiry date shown on them. Birthday vouchers expire at the end of your birthday month. Expired vouchers cannot be revived.
• Stamps, rewards and vouchers have no cash value, cannot be exchanged for cash, and cannot be transferred or sold. They cannot be combined with another promo unless the promo says so.
• Rewards are subject to availability of the item on the day.

Fair play

• We may void stamps, rewards or vouchers that were obtained by mistake, through a system error, or through fraud, abuse, duplicate cards, fake referrals or sharing of codes. We may close cards involved in abuse.
• The monthly referral leaderboard shows the top referrers by first name and last initial. You can ask to be left off it.
• Staff may ask to see the card on your device before giving a stamp or reward.

Changes and ending the program

• We may change the number of stamps needed, the rewards offered, or any other rule at any time. We will post changes in the app and on this page. Stamps already earned stay on your card unless the change says otherwise.
• We may suspend or end the program with at least 30 days notice in the app and on this page. When the program ends, unused stamps and vouchers expire on the end date.
• A card that has not been used for three years may be closed and its data deleted as described in our Privacy Policy.

The staff portal is an internal tool. Only people the owner has authorised may sign in. If you are not authorised, do not attempt to access it. Authorised staff must keep their sign-in private, use the portal only for their work, and record sales, attendance and cash counts truthfully. Entries are logged against the account that made them. Access ends when the engagement ends. How we handle staff data is explained in the Privacy Policy.

When using the website or the apps, you agree not to:

• create cards or accounts for other people without their permission, or more than one card for yourself;
• use another person’s loyalty code, QR code or staff account;
• interfere with the apps, our database or our providers, including probing, scraping, flooding or trying to bypass access rules;
• post or submit content that is unlawful, abusive, or infringes someone else’s rights, including in feedback comments;
• use the website or apps for anything other than their intended purpose.

We may suspend or close access, void stamps and refuse service where these rules are broken.

We work hard to keep the website and apps running, but they are provided "as is". We do not promise they will always be available, error free, or compatible with every device, and we may change or withdraw features at any time. Stamp balances may take a moment to update while a device is offline.

To the extent Philippine law allows, we are not liable for indirect or consequential loss, for loss of stamps or vouchers caused by a lost device or a shared code, or for the acts of third-party services such as FoodPanda, Google or Telegram. Our total liability to you in connection with the loyalty program is limited to replacing the stamps or vouchers in question. Nothing in these terms limits liability that cannot be limited under Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394) and liability for fraud or gross negligence.

If something goes wrong with a drink or an order, please tell us at the counter or by email and we will put it right.

These terms are governed by the laws of the Republic of the Philippines. Any dispute that we cannot settle by talking it through shall be brought exclusively before the proper courts of Cebu City, to the exclusion of all other venues, without prejudice to any mandatory barangay conciliation that applies. If any part of these terms is held invalid, the rest still applies.

We may update these terms from time to time. The effective date at the top shows the current version. Where a change affects the loyalty program, we will also post a notice in the app. Using the website or apps after a change means you accept the updated terms.

Shazzy Milktea Station, trading as Shazzy Milktea (DTI Business Name Reg. No. 2900353)
19 Jasmin, Eldorado Subdivision, Banilad, Cebu City 6000, Philippines
Email: info@shazzymilktea.com